Privacy Policy

1. Data controller

Trackit Inc. is the controller for the processing described below. Contact: hello@thentrack.it.

2. Data we collect

• Account: name, email, password (hashed), language preferences, settings.
• Brand profile: store name, Shopify URL, niche, avatar.
• Product usage: saved creators, campaigns, messages, sales, and commissions.
• Billing: Whop or Stripe customer IDs, subscription status, invoices (we do not store full card numbers).
• Technical: IP address, browser type, error logs, essential cookies and, with your consent, audience measurement cookies.

3. Purposes and legal bases

We process data to provide and improve the service, manage billing, secure the platform, respond to support, and comply with legal obligations.

Legal bases include contract performance, legitimate interests (security, product improvement), and, where applicable, your consent (non-essential cookies).

4. Sharing with third parties

We use trusted processors, including:

• Supabase — database hosting and authentication.
• Whop and Stripe — payments and subscriptions.
• Shopify — store connection and sales tracking (when enabled).
• Vercel — website hosting and cookieless traffic statistics (Vercel Analytics).
• Microsoft (Clarity) — audience measurement and anonymized session recordings, only if you accept them.
• Email providers where applicable.

5. Creator data

Creator information (public profiles, metrics, handles) comes from public sources or third-party services and is used so you can search and contact creators through the product. You must use this data in compliance with applicable laws and platform terms.

6. Retention

We keep account data while your account is active, then as long as needed for legal obligations, disputes, or security backups (typically up to 3 years after deletion unless a longer period is required).

7. Security

We implement reasonable technical and organizational measures (encryption in transit, restricted access, backups). No method is perfectly secure; we cannot guarantee absolute security.

8. Your rights (GDPR)

• Access, rectification, erasure.
• Restriction or objection to processing.
• Data portability for information you provided.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with your supervisory authority (e.g. CNIL in France).

To exercise your rights, email hello@thentrack.it. We respond within one month.

9. Cookies

We use cookies and similar technologies that are strictly necessary for the site to work and, only with your consent, audience measurement cookies (Microsoft Clarity). You can change your choice at any time. Details are in our cookie policy.

10. International transfers

Some providers may process data outside the European Economic Area, including in the United States. Where this occurs, we rely on appropriate safeguards (EU–US Data Privacy Framework, standard contractual clauses, or equivalent).

11. Changes

We may update this policy. The date at the top will be revised and, for material changes, we will notify you.